PURPOSE OF JOB - Investigates, evaluates, negotiates and adjusts moderately complex auto claims presented by or against our insured to confirm coverage, determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. Works under limited supervision to perform work assignments and problem resolution. Recognizes life events, understands member's needs and provides advice in order to deliver appropriate solutions to members. Current insurance adjusters license or ability to obtain within a designated number of attempts (if applicable).
JOB DUTIES
- Provides AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third-party customers.
- Adjusts moderately complex auto claims. Severity of claims includes soft tissue losses involving neck injury, back injury, and PIP/Med Pay.
- Acquires and applies intermediate knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverage’s, and USAA claim handling process and procedures.
- Collaborates with team members to resolve issues and to identify appropriate issues for escalation.
- Partners and/or directs vendors and internal business partners to facilitate claims resolution.
- Contributes to business goals, performance metrics and effectively uses tools & technology.
- Supports workload surges and/or Catastrophe Operations as needed to include working significant overtime during designated CATs.
Minimum Requirements
- High School Diploma or GED.
- 2+ years Auto Liability adjusting experience to include 1+ year of auto bodily injury claims. (Bodily injury claims include treat/release, first call settlements, soft tissue injuries and/or 1st party medical claims.).
- Comprehensive knowledge of auto claims contracts.
- Computer literate in a Windows operating environment.
- Strong investigation, evaluation and negotiation skills.
- Acquisition & maintenance of insurance adjusters license within designated number of attempts.
Preferred
- College Degree or Insurance Designation.
- 2+ years auto bodily injury adjusting experience
- Strong communication, organizational, analytical, customer service and computer skills.
- Adept at handling claims in a paperless environment.
- Current adjuster's license.
- Experience with teamwork and collaboration.
USAA is an EEO/AA Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.